Refund Policy

Understanding Our Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us atinfo@felicitysattic.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@felicitysattic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You may be asked to provide a photo.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What Is Our Refund Policy?

Our refund policy aims to ensure customer satisfaction with every purchase. If you are not completely happy with your order, you may request a refund within 30 days of receiving your product. However, to be eligible for a refund, the item must be unused and in the original packaging. We believe this policy provides a fair solution for both parties, as it allows customers to try our products with peace of mind.

How to Request a Refund

Requesting a refund is straightforward. You simply need to contact our customer service team via email or phone to initiate the process. Please provide your order number and a brief reason for the refund. We will review your request promptly, and if approved, you can expect your refund to be processed within 7-10 business days. This efficient method makes it easy for customers to manage their purchases and ensures transparency.

When Refunds May Not Be Issued

It's important to note that there are specific situations in which refunds may not be granted. For example, if the product has been damaged due to misuse or has missing parts that were not present at the time of purchase, a refund might be denied. Understanding these conditions helps customers make informed decisions while shopping with us. Our goal is to maintain a fair and respectful relationship with all customers.